Quality Software Development: ISO 9001:2008
At Robinson Associates we place quality at the heart of our business. Our Business Management System based on the quality principles that we believe in and is approved to ISO 9001:2008.
- Customer Value: understanding customer needs in order to help them achieve cost effective competitive solutions
- Process Enhancement: managing projects with a clear focus on the delivery of improvements to our clients processes
- Continuous Improvement: delivering incremental improvements for all our projects, to ensure that clients gain early advantage
- Partnership Working: ensuring long term client benefits, by actively involving Users through a team-based approach
Our business management system is the subject of regular internal and external audit. We encourage our clients to evaluate the standards we work to, and adapt them for their own use if they wish.
Customer satisfaction is an essential element of all our work. Our Internet based Project Management System: Watch, provides our Customers with an effective means of assessing project status wherever they are. Customer surveys and visits allow us to understand what is really important to improve the service we offer.